Returns & Exchanges
At LISA YANG, we offer a 14-day return period from the date of delivery for all unworn, unwashed items in their original packaging with tags attached. We strive to ensure your cashmere investment is perfect, providing a seamless return process for our global customers.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original protective bags and shipping box, ensuring all original designer labels and tags remain intact.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your parcel, removing any previous tracking stickers.
Drop Off or Collection
Drop off your package at the nearest authorized courier point or schedule a collection through the link provided in your return confirmation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing